Dear Emilian,
After observing for some time and following up on reports from many players, we have found several players using bots, either for quest delivery, auto pickup of items, and others.
Bots not only disturb the playing comfort of other players but also disrupt the economic stability within the game.
Therefore, for the common good and since this announcement is made, we will impose permanent ban sanctions on accounts found using bot programs.
Thank you for your attention and cooperation.